?I would like to refund my ticket. Are there any charges?
YES, if your ticket is refundable the following charges will apply:
Domestic
PHP1344.00 for refunds processed 1 day prior to flight.
International
PHP2800.00 for refunds processed anytime before or after the flight provided that the ticket is still valid.
NOTE:? Web Admin Fee/Ticketing Service Charge/Convenience Fee is non-refundable
?Can I refund a partially used ticket?
Yes, as long as the ticket fare is refundable. Otherwise, the ticket is forfeited when unused.
?I purchased a ticket online, where can I get a refund? Will I receive it in cash?
You may proceed to any PAL? Express Ticket Office to apply for a refund. You will not get it in cash; the refund amount will be charged-back to your credit card account. Check your Statement of Account for the adjustments.
?I am overseas and I purchased a ticket online, how can I get a refund?
You will have to send an email to our Online Support team at onlinesupport@flypalexpress.com. Please note that you will be required to furnish the following documents to facilitate your refund:
– Formal request from the credit card owner indicating (a) the name of the passenger/s, (b) the credit card number, (c) ticket number and (d) coupon number/route to be refunded and the reason. The credit card owner can only request for the refund.
– A clear photocopy/scanned copy of a valid photo ID of the card owner (This must bear the same name on the credit card used).
– A clear photocopy/scanned copy of the front side of the credit card used online.
?How long will I expect to see the adjustment on my credit card statement?
Approximately 30 banking days (excluding holidays).
?I purchased my ticket from a travel agency, where can I get a refund?
You can refund the ticket from the travel agency. Otherwise, you can always proceed to any PAL? Express Ticket Office.
Get the doctors note and you should be able to.
I don't think it's right for any airline to not refund your money for any reason, it's just greed, I try to fly only on the airlines that refund money when ever you cancel
No refund, but your Mom call the airline and ask about using it for future travel.
how can i get refund of unused PAl ticket due of typhoon?
